Tel: 905-597-2477                   Make a Reservation

Frequently Asked Questions

Can I have a car and driver during my stay?

 

You can have a driver and the current price is $40 per hour for both the car and the driver.

 

Is smoking allowed inside the units?

 

Smoking is prohibited in all units. You can only smoke on the balcony if any or outside the apartment.

 

Are pets allowed?

 

we are NOT pet friendly.

 

Are suites equipped with office supplies and printer?

 

No office supplies in any of the units

 

Can I extend or reduce my stay?

 

You should at least inform us 15 days in advance if you want to make any changes with your stay. There is no guarantee that you will be given the same room for the extention of your stay. To short your stay, again you need to give 15 days notice and different rate will be applied for different term of stay.

 

Can I request an extra housekeeping?

 

Cleaning is free once a week; however, you can ask for an extra cleaning session at the cost of $60.

 

How can I check unit availabilities and request a booking?

 

 You can call us at 905-597-5977 or  fill out the reservation form on this page or email us your request at This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I make a payment?

 

Depends on the type of room you are booking, you will be asked to pay a deposit of $500 (economy rooms) to $1000 (condos). The rent is due upon arrival and the security deposit will be returned back to you upon check out.

 

How can I make a payment?

 

Depends on the type of room you are booking, you will be asked to pay a deposit of $500 (economy rooms) to $1000 (condos). The rent is due upon arrival and the security deposit will be returned back to you upon check out.

 

How is the check-in/check-out process?

 

Check in time is 4 p.m. where the check out is 12. 15 days or more you get free pick up. 30 days or more you get pick up and drop off for free. The pick up fee for a family is $75 and for an individual is $60.

 

Is there any limits on internet usage?

 

All units are equipped with a no limit high speed internet.

 

What are the available kitchen facilities/utensils?

 

kitchen is fully equipped for basic cooking.

 

What is the cancellation policy?

 

Two weeks prior to your arrival date you can make any change with no penalty. Else, your deposit will be gone.